Shipping & Packaging
International orders are welcome.
Estimated shipping times:
Germany: 2-10 business days
International: usually 2-3 weeks, all shipped via priority mail
My priority is to guarantee maximum protection and security for your order. I ship everything flat. The artwork is backed with sturdy foam board and put in a box. Also, I provide a tracking number for each international shipment.
Return & Exchange
If you receive an incorrect, defective, or damaged item, please document the damage and get in contact with me at email@example.com as soon as possible. I will arrange to send you a replacement order provided that you cover the shipping and handling cost. If the print cannot be replaced due to it being a limited edition that has sold out, you will be refunded, minus shipping costs.
In the unusual case that you suspect your order has been lost in transit, please contact me at firstname.lastname@example.org
I will be able to verify whether your order has shipped, and check the tracking status. In most cases a delivery was attempted, and your package is waiting for you at your local post office.
If an order is returned to me for some reason, I can offer you two options: 1.) a refund of the item price, minus shipping cost or 2.) to re-ship the item, providing that you handle the cost.
If an order does not arrive due to an incomplete address provided to me, I am not liable. I will arrange to re-ship your order provided that you cover the shipping cost. So please make sure to carefully review the order confimation, to make sure your address is correct.