Djamila Knopf

Store Policies

 

contact

djamila.knopf@gmail.com

Store address:
Djamila Knopf
Postfach 100444
04004 Leipzig
GERMANY


Shipping & packaging

International orders are welcome.

Estimated shipping times:
Germany: 2-10 business days
International: usually 2-3 weeks, all shipped via priority mail

My priority is to guarantee maximum protection and security for your order.
I ship everything flat. The artwork is backed with sturdy foam board and put in a box. Also, I provide a tracking number for each international shipment.


Return & exchange

If you receive an incorrect, defective, or damaged item, please document the damage and get in contact with me at djamila.knopf@gmail.com as soon as possible. I will arrange to send you a replacement order provided that you cover the shipping and handling cost. If the print cannot be replaced due to it being a limited edition that has sold out, you will be refunded, minus shipping costs.

In the unusual case that you suspect your order has been lost in transit, please contact me at djamila.knopf@gmail.com
I will be able to verify whether your order has shipped, and check the tracking status. In most cases a delivery was attempted, and your package is waiting for you at your local post office.


PAYMENT

The Squarespace checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.